Terms of Service

1. Agreement to Terms

By accessing or using JF Computer Professionals & Consultants' web hosting, domain registration, server management, and IT consultancy services, you agree to be bound by these Terms of Service. If you do not agree, please discontinue use immediately.

2. Service Description

We provide premium web hosting (shared, VPS, dedicated), domain registration, SSL certificates, site backup solutions, security hardening, and professional IT consulting. We reserve the right to modify, upgrade, or discontinue any feature with reasonable written notice (email or client area announcement).

3. Billing & Payments

• All hosting plans are billed in advance (monthly, quarterly, or annually).
• Payments are non-refundable unless covered by the 30-day guarantee or required by law.
• Invoices are generated 14 days before due date; late payments may result in suspension after 7 days overdue.
• We accept major credit cards, PayPal, bank transfers (additional processing may apply).
• Price changes will be notified 30 days in advance; existing renewals at current rate until term ends.

4. Prohibited Content & Activities

The following are strictly forbidden on our infrastructure:

• Illegal material, child exploitation, pirated software, or copyrighted content without authorization.
• Hate speech, harassment, violent threats, or discriminatory content.
• Malicious scripts, viruses, trojans, ransomware, or any backdoors.
• Unsolicited bulk email (spam), phishing pages, or fraudulent schemes.
• DDoS attacks, port scanning, network intrusion, or any abuse of network resources.
• Cryptocurrency or script mining without explicit written permission.
• Public Torrent trackers or peer-to-peer file sharing nodes.

5. Resource Usage & Fair Use Policy

Shared hosting plans include fair usage limits for CPU, RAM, I/O, and inodes. If a website consistently exceeds allocated resources, we will notify you to upgrade to a VPS or dedicated server to maintain stability for all customers.

6. Backups & Data Responsibility

We perform automated daily backups for shared hosting accounts as a courtesy. However, clients are solely responsible for maintaining their own off-server backups. JF Computer Professionals is not liable for data loss due to hardware failure, software errors, or any other cause.

7. Uptime Guarantee & Service Credits

We guarantee 99.9% network uptime on all shared, VPS, and dedicated hosting plans. If uptime falls below this threshold in any given month (excluding scheduled maintenance), eligible clients may request a service credit equivalent to 5% of monthly fees per 0.1% below guarantee, capped at 50%.

8. Cancellation & Refund Policy

• 30-Day Money-Back Guarantee: Available for annual shared hosting plans (domain registration fees, add-ons, and SSL are non-refundable).
• Prorated Refunds: For unused months after the first 30 days, minus any setup/admin fees.
• Non-Refundable Items: Domain name registrations/renewals, SSL certificates, dedicated IPs, setup fees, and overage charges.
• Cancellations must be submitted via the client portal with at least 7 days before the renewal date.

9. Limitation of Liability

To the maximum extent permitted by law, JF Computer Professionals & Consultants shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business interruption, or goodwill, even if advised of the possibility. Our total liability shall not exceed the amount paid by you for the services during the 3 months prior to the claim.

10. Indemnification

You agree to indemnify and hold harmless JF Computer Professionals, its employees, partners, and affiliates against any claims, liabilities, damages, losses, or expenses (including legal fees) arising from your violation of these terms, misuse of services, or infringement of third-party rights.

11. Governing Law & Disputes

These Terms shall be governed by the laws of Uganda / East Africa region. Any disputes shall first attempt resolution through good-faith negotiation; if unresolved, disputes will be settled by binding arbitration in Kampala, Uganda, in accordance with the Arbitration Act.

12. Changes to Terms of Service

We may revise these Terms at any time. Material changes will be communicated via email and client announcement. Continued use of our services after the effective date constitutes acceptance of the revised terms.

13. Contact Information

For any questions regarding these Terms, please reach out to our legal/compliance team: legal@jfcpc.com or via support ticket.